Principle Duties and Responsibilities: - Provide technical support for faculty, staff, students and parents on the IT services supported by the ICT department. It includes, systems, softwares, accesses, desktops, laptops, printers, projectors, mobile devices, IP phones, access points and IoT devices; - Primary point of contact for Tier 1 support calls. Be able to help our clients on the phone and using remote access tools; - Show excellent problem-solving skills to develop and deploy technical and creative solutions to user issues. - Responding to help requests via email, through a help desk interface, or over the phone. Register information related to the incident and determine the root cause of the problem. Develop methods and solutions to resolve the user’s issue, and balance the flow of incoming support requests and escalations to other team members. - Escalates tickets to IT specialists, passing on notes related to the problem, solutions that have been unsuccessful, and their understanding of the user’s problem. - Maintain clear and concise records of user issues with the IT services using these notes to diagnose and repair complex problems and provide their IT department with data highlighting problems reported by multiple users. - Be able to effectively manage their time and set priorities. - See problems through to resolution. - Document processes, procedures, and help articles for both users and support staff. - Maintain accurate inventory of all IT equipment. Certifications and Education Requirements: - Bachelor Degree in Information Technology (Complete or Ongoing), Computer Science or equivalent - Intermediate English fluency Experience: - Working with critical support routines and managing help desk tickets, recognizing the need to escalate a problem to the next level of support or management, but retaining ownership of the problem to ensure proper resolution. - Troubleshooting issues related to Windows and Mac platforms. Helping with issues related to systems access and use. - Experience working with hardware maintenance and printers. - Skills to troubleshoot network problems. - Experience supporting demanding clients. Benefícios: -. Vale-alimentação -. Vale-transporte -. Estacionamento -. Seguro de Vida -. Assistência médica -. Assistência odontológica -. Previdência Privada -. Refeição no local

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Assistente em Informática, TI, Telecomunicações - Suporte Técnico

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